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License

VidRedi requires a valid license for channel recording and playback. This page explains how to register, what happens when a license expires, and how to deregister a device.

Registering a License​

If no license is registered, Configuration → License shows Register Device.

  1. Open Configuration → License.
  2. Click Register.
  3. Enter your License Key (UUID, for example XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX) and the Email Address used at purchase.
  4. Click Register.

On success, the page shows the masked license key and the expiry date. The software verifies the license with the VidRedi license server immediately.

License Verification​

The license is checked every 24 hours. No manual action is required.

License Expiry and Grace Period​

When a license expires, VidRedi has a 21-day grace period and does not stop working immediately.

StatusEffect
License validFull functionality
Expired, 21 days or fewerDaily warning notification, full functionality
Expired, more than 21 daysStarting channels is blocked
Grace Period

After the 21-day grace period, new channels cannot be started. Existing recordings and the rest of the system keep working. Renew the license and register again to restore recording and playback.

A warning notification is sent once per day during the grace period. An error notification is sent when the grace period ends.

Deregistering a Device​

To remove this device from your license (for example before moving the license to another server):

  1. Open Configuration → License.
  2. Click Deregister.
  3. Confirm the dialog.

After deregistration, the license key is removed from configuration. New recordings are blocked until a license is registered again.

Troubleshooting​

"Unable to connect to the license server"​

The server could not reach https://api.vidredi.com. Confirm outbound HTTPS (port 443) to api.vidredi.com. Cached license status is used until the connection is restored.

"Received an unexpected response from the license server"​

The API returned a response that could not be parsed. This is usually temporary. Try again in a few minutes. If it continues, contact [email protected].

Registration failed​

Confirm the license key is a UUID and that the email matches the purchase.