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Support and Contact

Get help and support for VidRedi DVR.

Email Support​

For technical support, questions, or assistance with VidRedi DVR:

Email: [email protected]

When Contacting Support​

Please include the following information to help us assist you quickly:

System Information​

  • Operating system version (Debian version)
  • VidRedi DVR version
  • Hardware specifications (CPU, RAM, storage)
  • Blackmagic DeckLink model

Issue Details​

  • Clear description of the problem
  • Steps to reproduce the issue
  • When the issue started
  • Any error messages displayed

Logs and Diagnostics​

  • Relevant log excerpts (not entire log files)
  • Screenshot of error messages
  • Debugging information (press D on affected channel)
  • System resource usage (if performance-related)

What to Expect​

  • Response Time: We aim to respond within 1-2 business days
  • Support Hours: Business hours, Monday-Friday
  • Critical Issues: Urgent issues receive priority attention

Self-Help Resources​

Before contacting support, you may find answers in:

Documentation​

Debugging Tools​

  • Press D on Channel: View real-time debugging information
  • Check Logs: Review application and system logs
  • System Monitoring: Use system tools to check resources

Feature Requests​

Have ideas for improving VidRedi DVR?

We welcome feature requests and suggestions:

Bug Reports​

If you've found a bug:

Before Reporting​

  1. Verify it's a bug: Rule out configuration issues
  2. Check if it's known: Review existing documentation
  3. Try to reproduce: Can you make it happen consistently?

Reporting the Bug​

Email [email protected] with:

  • Description: What went wrong
  • Expected Behavior: What should have happened
  • Actual Behavior: What actually happened
  • Steps to Reproduce: Detailed steps to recreate the issue
  • Environment: System information and configuration
  • Logs: Relevant log excerpts showing the error
  • Screenshots: Visual evidence of the issue (if applicable)

Community Resources​

GitHub Repository​

VidRedi DVR is available on GitHub:

Training and Consultation​

For organizations requiring:

  • Custom deployment assistance
  • Training sessions
  • Workflow consultation
  • Integration support

Contact us at [email protected] to discuss your needs.